Company overview
Who we are: the BCB group, XPRO Bay Area operations, the brands, and where everything lives. Read the overview →
BCB Glass Wiki
How we run the glass business — every system, SOP, and flow in one place.
Jump in
Section titled “Jump in”Lead flow
What happens the moment a customer submits a quote form — email, Podium text, dashboard. The canonical flow, with flowcharts. Follow a lead →
Marketing websites
The 9-site fleet: how to edit business info, and the staging → production deploy SOP. Site fleet →
Ops dashboard
BCB Glass Ops — job lifecycle, tech pay, bank reconciliation, review texts. The daily and weekly SOPs. Dashboard docs →
Scheduling process
The group-wide Xpro CSR + Omega EDI scheduling SOP: parts ordering, technician routing, payment collection, and non-payment escalation. Scheduling SOP →
Google Business Profile
Local SEO SOP for every location’s GBP — one-time foundation setup, plus the weekly and monthly cadence for photos, reviews, posts, and citations. GBP SOP →
Best practices
The global rules: branching, deploys, secrets, and access. Read once, follow always. Best practices →
How to edit this wiki
Anyone on the team can add or edit pages — log in with GitHub and changes publish automatically. Learn how →